Support Team

Expert Status
Sudha Balaji
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-- Customer Meeting with CPM -- Deshaw Content progress fix validated -- UR VPN access correspondence -- PSNA Data set up for the upcoming launch and correspondence -- TICO, questions answered to Jay from Salesforce
Bhagya Rekha
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11-07-2025 : Script Review : - Reviewed the script in https://expertusone.atlassian.net/browse/ED-9456 - Reviewed the script in https://expertusone.atlassian.net/browse/ED-9460 - Reviewed the script in https://expertusone.atlassian.net/browse/ED-9465 Implementation task : https://expertusone.atlassian.net/browse/ED-9453
Syed Thanveer
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Performed daily monitoring activities, including feed validation and IRIS cron job checks. Worked on SWOG user data update.
Sharon
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Worked on abb tickets worked on Jtekt tickets
Sumithra
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Worked on in-progress tickets related to CPSHR and handled LAS tickets for BBH.
Dinesh Kumar
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Worked on WPI Enrollment file splitting and certificates.
Agnus
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UR legacy tickets, 66 reports
Deepa Lakshmi
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Validated the UR site configuration on the staging environment. Worked on the thumbnail upload issue for NHU and analyzed the missing content Also provided updates on the progress in NHU. Reviewed support tickets. Verified whether users were manually created or enrolled through TP for H&H.
Sujitha
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Validated UR site configuration Worked on CPM tickets Worked on CPM user file update
Karthick
textarea-Karthick
Worked on JTEKT validation and test case scenarios Had a discussion with Syed on Cron jobs and their practical use cases.
Jannani
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- Executed SQL queries to enhance practical understanding. - Worked on TP and Certification scenarios in the E1 staging and discussed gamification approached with Sumithra - Explored Jira tickets