Support Team

Expert

Status

Sudha Balaji

textarea-Sudha
-- UR prep for Go-live plan -- LG new changes Meeting -- Go-live slide deck review -- Issue fix meeting internal

Bhagya Rekha

textarea-Bhagya

Legacy Ticket Review:
-- Reviewed the script in https://expertusone.atlassian.net/browse/ED-11223

Iris Tickets Review:
-- Reviewed the script in https://expertusone.atlassian.net/browse/ED-11217
-- Reviewed the script in https://expertusone.atlassian.net/browse/ED-11222
-- Reviewed the script in https://expertusone.atlassian.net/browse/ED-11224

ETS Tickets - United Rentals:
https://expertusone.atlassian.net/browse/ETS-357 Z-51737: Duplicate enrollments created for user in class via Training Plan

https://expertusone.atlassian.net/browse/ETS-358 Z-51727: Instructor Name missing in report

https://expertusone.atlassian.net/browse/ETS-359 Learner progress not retained in IRIS - content starts from beginning

Legacy ABB:
Users were not listed in the admin groups

Sharon

textarea-Sharon
worked on ABB Tickets

Sumithra

textarea-Sumithra
Worked on in-progress tickets related to UR, PSNA, BBH, SIEMENS

Agnus

textarea-Agnus
Worked on UR legacy, JTEKT tickets and internal plan for brown out.

Sujitha

textarea-Sujitha
worked on jtekt tickets worked on swog db counts checking

Karthick

textarea-Karthick
Monitored Daily and KYC tasks , and TICO ,swog validation

Jannani

textarea-Jannani
Worked on SWOG certification learner and admin view alignment issue validation, Reports Worked on BBH LAS task Worked on ticket responses, IRIS Monitoring,

Oliver

textarea-Oliver
Worked on UR Production- Zoho Tickets.

Sushma

textarea-Sushma

Fernadez

textarea-Fernadez
Worked on UR production tickets

Rajalakshmi

textarea-Rajalakshmi
Worked on UR validation, ensuring data accuracy and consistency, performing role-based validation, and validating UR cron jobs.